< Back to main page
~ the pen that creates your smartboard
Return Policy

penciil.com will only accept returns or replace products which are defective as of the time they left the manufacturer. All pens are tested at the factory, however if there appears to be a factory defect, you may return your pen. If the pen is found to be defective in some way that is the fault of the manufacturer, and NOT due to misuse, neglect, or damage in transit at any point, penciil.com may either replace your pen or refund your money as you choose. There is no guarantee of refund or exchange if the circumstances which lead to the return are suspicious in nature. The pen MUST be returned (postmarked) within two (2) weeks of receipt of your pen. penciil.com makes no other warranty, express or implied, regarding the purchase of your infrared pen.